At xiaohenbuainilexiaohen Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, are damaged, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your payment provider's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For products purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement. Some payment processors may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists, contact our customer service team with your order details, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaohenbuainilexiaohen Holdings
Address: 15 Vukovarska Avenue, 21000 Split, Croatia
Phone: +385 21 3478 562
Email: [email protected]
